Current Vacancies

See what opportunities there are to join the Bath & West Community Energy team.

Customer Service & IT Coordinator

Summary:

Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty.

We’re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team.

You’ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You’ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE.

This isn’t a technical IT role - it’s ideal for someone who enjoys helping people, solving problems and making things run smoothly.

Your tasks:

· Deliver outstanding customer service by phone, email and online

· Support Home Energy enquiries and customer journeys

· Maintain CRM records and booking processes

· Provide light-touch support with digital tools (MS365, SharePoint, SenseHR)

· Help improve digital workflows and reduce manual tasks

You’ll bring:

· Experience in customer-facing roles

· Confidence using digital tools and learning new systems

· Excellent communication and organisation

· A calm, empathetic approach